Will Reading Rainbow be adding other new products?
Yes! Several new and exciting projects are in the works designed to help your child discover, learn, and grow. Leave your email here and we’ll let you know as soon as more Reading Rainbow products are available. Is the App free?
The App is FREE TO DOWNLOAD and for your child to explore, watch some videos and read a book of their choice. After that, you must become a subscriber to access unlimited books and videos. My App has no sound! What's going on?
iPads use the physical "MUTE" button for two things, muting and rotation lock. Because of this, if you have previously used the button for rotation lock, occasionally the iPad can mute certain applications and allow others to play sound.
The way to resolve this should only take a few seconds.
1. Go to Settings, General and look for USE SIDE SWITCH TO:
2. If it is on LOCK ROTATION, change it to MUTE.
3. Now make sure your SIDE SWITCH (the iPad physical button that has a "red" and "not red" position) is not red.
4. Reopen the Reading Rainbow App and there should be sound.
I’m having problems with my App, who should I contact?
Send us an email to: support@rrkidz.com. How much is the subscription?
Its $9.99 a month for access to unlimited books, videos, and an exciting adventure your kids will love. Right now, for a limited time, you can get a six-month subscription for only $29.99, which is only $4.99 a month… That’s a savings of 50%! Is the App available only on the iPad?
Yes, for now it is only available on the iPad. It will be available on select Android devices soon. Sign up for our newsletters and we’ll keep you posted on the release! What kind of books are in the service?
Quality books from quality publishers. These books are meant to be read by kids; our light digital interactions only enhance the story telling, they DO NOT replace it. Your children will recognize many of our books from their classrooms and from the many awards they have received. How do I cancel my subscription?
We are sorry to see you go, however it’s pretty easy to cancel. Per Apple policy, you have to change or cancel through the App STORE. In the store select VIEW ACCOUNT, then MANAGE App SUBSCIPTIONS. How many books can my child have checked out at any given time?
This is an unlimited subscription service. They can read as many different books in one month as they want. As your child’s customized BACKPACK only holds 5 books at one time, all they need to do is return a book and then add another. What is the parent dashboard and why is it useful?
At ReadingRainbow.com, our companion website, parents can access real-time updates on all their child is reading and learning in Reading Rainbow. Here you will see a list of books your child has read, time spent reading and suggestions for new stories based on your child’s interests. In addition, just tap on any of the books listed that your child has read and see our “Family Reading Time” hints so you can discuss the themes and lessons explored in each book. Where do I view my Reading Rainbow Parent report?
You can find your parent report on the Parent Dashboard on www.ReadingRainbow.com. Simply use your email address that you used to sign-up and enter your password. You’ll find the login to the dashboard at the upper left corner of each page on our website. How do you address safety? Is the App a safe environment for my child?
Yes! Reading Rainbow would never knowingly do anything that parents or their children could find concerning. Over the past 30 years, Reading Rainbow was trusted by parents and children everywhere…We remain committed to providing a safe place for your children to visit. What are the technical requirements for using the Reading Rainbow App?
Apple strongly encourages everyone to maintain the most recent operating system on their devices, and developers such as us have created the App with that in mind. So, we also strongly recommend you update the operating system on your iPad before enjoying the Reading Rainbow experience. How many profiles can be set-up under one account?
Today, all your children would need to share the one backpack as we have not yet set up multiple users within one family. We are working on it and you will get an email as soon as it’s up and running. How do I reach LeVar Burton?
Call him on his cell phone. Just kidding. The best way is to reach him is through Twitter @LeVarBurton or online at LeVarBurton.com. Is LeVar Burton really involved in RRKIDZ, Reading Rainbow and the App?
Yes! LeVar has an active and daily role curating books, creating new video field trips and managing the day to day operations of the business. You can TRUST that he is with you and your child every step of the way. How can I purchase Reading Rainbow Classic DVDs for my school or library?
Just contact us at dvd-sales@rrkidz.com, and we’ll be happy to connect you to our resellers. Where can I find the full-length episodes of the Reading Rainbow Classic series for my kids?
Stay Tuned! Very soon we are releasing (for the first time ever!) all 152 episodes of the original series as DVD’s, downloads and special thematic volumes. We are also working on a Reading Rainbow Collector’s edition for us grown-ups with all new segments with LeVar. What can my child access if he or she is not connected to Wi-Fi?
Good question! We designed the BACKPACK to operate just as a real one would when your child is out of the house. Books already downloaded to the BACKPACK are portable and can go anywhere and be read anywhere by your child even if they are not connected. Cars, picnics, planes… anywhere. Once connected again, they can look for more books, watch videos and explore the fun islands. Can I upgrade from my monthly subscription to the $29.99 six-month plan?
Yes! It’s simple. Go to the App STORE, select VIEW ACOUNT, then MANAGE SUBSCRIPTIONS. Does the new App just play video episodes from the original Reading Rainbow TV series?
No! This is a completely new multimedia experience, with hundreds of new books to read, original video field trips and much more. Some segments from the Classic Reading Rainbow series can be found in the App …they were just too nostalgic and fun to leave out. What languages is the Reading Rainbow App available in?
The app and books within the app are currently available in English. Where can I find and access the books I’m currently reading or have read?
You can find all the books you are currently reading or have read in your BACKPACK. When are more books going to be available?
We’re regularly and frequently expanding the Reading Rainbow library with quality books for children based on the themes and topics they love to explore.
